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Samsung to Issue Worldwide Recall of Galaxy Note 7: Report


 2 September 2016


HIGHLIGHTS

  • Samsung will reportedly issue the recall worldwide
  • It's said to be due to exploding batteries problem
  • Samsung had unveiled the Note 7 on August 2
In an unprecedented move, Samsung will reportedly issue a recall of Galaxy Note 7 units shipped worldwide, after reports that a few of the devices exploded while being charged.
"The most important thing is the safety of our customers and we don't want to disappoint our loyal customers," a Samsung official who spoke on the condition of anonymity told Yonhap News Agency.
The move is set to cause a further dent in Samsung stock that was down sharply on Thursday after initial reports of quality issues with the Note 7 delaying worldwide shipments. The report comes a few days before rival Apple is set to unveil new iPhone models in San Francisco next week, and will surely weaken Samsung's position in the market.
"Products installed with the problematic battery account for less than 0.1 percent of the entire volume sold. The problem can be simply resolved by changing the battery, but we'll come up with convincing measures for our consumers," said the official.
The report indicates that Samsung may not officially announce the recall on Friday as it is talks with partners in the US on the issue.


"Global discussions are under way about matters such as how to deal with products delivered to dealers. Results of the investigation and relevant countermeasures will be made public this weekend or early next week at the latest."
Samsung announced the Galaxy Note 7 exactly a month ago on August 2 and it went on sale in 10 countries on August 10. The phone launched in India on August 11, and was supposed to start shipping from August 31, though it's unclear if Samsung started shipping Note 7 in the country after quality issues were discovered in the interim. We've reached out to Samsung for a statement and will update this report as and when we hear from them.

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